What are Banner & Oak’s hours of operation?

Customer Care Department: 8:00 am – 5:00 pm Central Standard Time

Live Chat: www.bannerandoak.com
Email: support@bannerandoak.com
Phone: (844) 686-3587


What is Banner & Oak’s return policy?

We want you to be completely satisfied with your Banner & Oak purchase. Please contact us to request a return/exchange within 30 days of receiving your order. All returned products must be returned in unused condition.

Upon approval of your return request, please ship your items to:

Banner & Oak, Attn: Returns, 1200 Melissa Drive, Bentonville, AR 72712

Please include a note in the box with your order number and contact information so that we may quickly process your refund/exchange request.


How are Banner & Oak hats sized?

All Banner & Oak hats are one size fits all. The closure is adjustable to fit a head circumference from 56-59cm.


What is the sizing on Banner & Oak shirts?

Please reference the sizing page for fit details


What are the care instructions for my Banner & Oak hat and shirt?

We recommend that you hand wash all Banner & Oak products at cold temperature and dry flat. This will prevent shrinkage and prolong the life of your garment. Care instructions are also listed on the shirt’s interior product tag.


What is my tracking number for my Banner & Oak web order?

Visit the carrier's website of choice and enter your tracking number (found in your shipping confirmation email) in order to track your package.


How fast will my Banner & Oak web order ship?

Most orders ship within 1-2 business days. Orders placed after 2pm central will ship out the next business day (i.e. orders placed late on Friday afternoon would ship out on Monday). All orders will be shipped via USPS Priority Mail.


How does free shipping work?

We offer free USPS Priority Mail shipping on all domestic orders of $30 & up. Priority mail typically takes 2-4 business days with the United States Postal Service.


How do I change or cancel my order?

Please contact us immediately if you need to make changes to your order. Once orders move into the shipping process we may be unable to make changes.


Why is my payment being declined?

The most common reason payments are declined is because the billing address entered does not match the billing address on file with your bank or card holder. Please contact your bank to confirm the correct billing address. Your billing address can be different from your shipping address.